Once in the app, the rider also has the ability to cancel the ride, as well as indicate the reason they have cancelled. The rider can also see their own location relative to the pickup point on the map, making it easier to find their driver. If the rider has opted-in to location sharing on their Lyft app, the driver can see their location. (Please note that the rider must be opted-in to location sharing on the Lyft app.) (Please note that riders must have push notifications from Lyft enabled in their phone settings.)īy tapping the push notification, the rider will be redirected to the Lyft app and have the ability to adjust the pickup location within 120 meters of the originally requested pickup location. This is in addition to the SMS message a rider typically receives. ![]() Once you’ve requested or scheduled a ride via Concierge using the rider's exact phone number, the rider will receive a push notification informing them that a ride has been requested by your organization. įrom a Concierge rider’s perspective, riders who already have the Lyft app on their phones can now track their Concierge rides in the app, accessing advanced features that can improve the rider experience.īelow are the many ways the rider experience will be enhanced with Concierge in-app, from ride request to dropoff-and beyond. You can review how to request a Concierge ride here. Riders who do not have or do not want to use the app will still be able to utilize the current Concierge experience with SMS messages and web browser if they choose to.įrom an Admin or Coordinator's’s perspective, the process of requesting rides through Concierge will remain the same. Reduce fraud and excess mileage Additional fraud monitoring tools, such as being able to track when the rider is in and out of the vehicle, will prevent drivers from continuing to drive and accumulate excess mileage.Ĭoncierge in-app is a voluntary, opt-in experience for riders who already have the Lyft app.Have peace of mind knowing your riders have access to built-in safety features Riders have access to in-app safety tools that enable them to share ride details with friends and family, alert 911 silently with ADT Emergency Assistance, and more.There are also more language support options in the Lyft app. Boost rider satisfaction with streamlined support Common support issues such as lost and found items can be reported directly to Lyft support via the app, resulting in quicker responses for the rider and decreased ticket volume for organizations.When riders cancel via the app, the app captures the reason, giving organizations better insight into the ‘why’ behind cancellations. Lower costs by reducing no-shows and cancellationsĭrivers will have more information about riders, including their photo, rating, and exact pickup location, which will decrease driver cancellations and no-shows.What are the benefits for your organization? What are the benefits for your organization?. ![]() This is an additional feature provided for the convenience of Concierge riders who already have the Lyft app. Concierge in-app is an enhanced experience with streamlined support for your riders.
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